Our newsletter is a 100% opt-in email periodical. What does this mean? It means that every single email address that is receiving the communication is doing so because the user of that email address gave permission to receive the newsletter.

Sometimes I receive multiple copies; what''s up with that?

We know that people change email addresses, have multiple email accounts, and may place orders using at least two different email addresses (home address and work address being the most common). If you would like to remove one or more of these addresses, send us a note and we''ll get it taken care of right away. Sometimes our email server has indigestion and will spit out multiple copies of the same newsletter. This is just as frustrating for us as it is for you. We apologize for the times it has happened in the past. We hope it doesn''t happen again, but just in case, we didn''t mean to do it!

How do I stop the newsletter from coming to me?

Each newsletter has a remove link at the bottom. Follow that link and your subscription will be removed straight away.

Do you share your email list?

Never.

I''m not getting your emails.

There are a variety of reasons that this could be happening. A very common culprit is the various spam filters set up on ISP''s and individual machines. so you might want to go ahead and unblock any email from this domain (known as "whitelisting"). This is very important is you are using a "challenge/response" system such as the one implemented by some ISP''s. Order confirmations also come from our domain. If you do not unblock our domain, you''ll never see the emails!

What about "bounces"?

Each week, we receive notifications from ISP''s that mail has not been delivered to its intended recipient. These messages are known as bounces. When we get a message that an email account does not exist, no such user, invalid recipient, etc., we take that email address out of our database. Surprisingly, a significant number of folks will mis-type their email address. This makes it impossible for us to send you the newsletter, or any other email.